Booking Policy

Crystal Glow Home Booking Policy

Thank you for choosing Crystal Glow Home. Our booking policy is designed to ensure a smooth, transparent, and convenient experience for every customer. By booking our services, you agree to the following terms and conditions.

1. Booking a Service

You can book our cleaning services through our website, by phone, or through our official communication channels.

To complete a booking, please provide accurate information, including:

  • Your full name
  • Contact number
  • Service address
  • Preferred cleaning date and time
  • Type of cleaning service required
  • Property size (if applicable)
  • Any special cleaning instructions

Providing accurate information helps us prepare the right team and equipment for your service.

2. Booking Confirmation

Your booking is considered confirmed only after you receive a confirmation from Crystal Glow Home via phone call, SMS, email, or another official communication channel.

If your preferred date or time is unavailable, we will contact you to arrange the nearest available appointment.

3. Advance Booking

We recommend booking at least 24 to 48 hours in advance to secure your preferred date and time.

Same-day bookings are accepted based on team availability.

4. Service Hours

Our standard operating hours are:

  • Monday to Sunday
  • 8:00 AM – 8:00 PM

Bookings outside regular service hours may be accommodated upon request and may incur additional charges.

5. Pricing

Service prices depend on factors such as:

  • Type of cleaning service
  • Property size
  • Number of rooms
  • Cleaning condition
  • Additional requested services

A final quotation will be provided before the service begins. Any additional work requested during the appointment may result in additional charges, which will be discussed and approved before proceeding.

6. Payment

Payment is due upon completion of the cleaning service unless otherwise agreed.

We accept multiple payment methods, including:

  • Cash
  • Mobile Banking
  • Bank Transfer
  • Other approved payment methods

A deposit may be required for large projects, deep cleaning, or commercial bookings.

7. Rescheduling

If you need to reschedule your appointment, please notify us at least 24 hours before your scheduled service.

We will do our best to accommodate your preferred new date and time, subject to availability.

8. Cancellation Policy

Customers may cancel a booking free of charge by providing at least 24 hours’ notice.

Cancellations made with less than 24 hours’ notice or after our team has been dispatched may be subject to a cancellation fee.

Repeated last-minute cancellations may affect future booking availability.

9. Customer Responsibilities

Before our team arrives, customers are requested to:

  • Ensure access to the property.
  • Secure cash, jewelry, and other valuable items.
  • Inform us of any fragile, damaged, or valuable belongings requiring special care.
  • Keep children and pets safely supervised during the cleaning service whenever possible.

These steps help ensure a safe and efficient cleaning experience.

10. Service Delays

While we strive to arrive on time, delays may occasionally occur due to traffic, severe weather, or unforeseen circumstances.

If we expect to be delayed, we will notify you as soon as possible and provide an updated arrival time.

11. Satisfaction Guarantee

Customer satisfaction is our priority.

If you are not satisfied with any area of the cleaning service, please notify us within 24 hours of service completion. We will review your concerns and, where appropriate, arrange a follow-up visit to address any issues.

12. Health and Safety

For the safety of both customers and our cleaning professionals:

  • Please inform us of any known hazards or special safety requirements before the appointment.
  • Our staff reserves the right to refuse work in environments that pose significant health or safety risks.

13. Changes to Bookings

If you wish to add or remove services after your booking has been confirmed, please contact us as early as possible.

Changes are subject to team availability and may affect the final service price or appointment duration.

14. Contact Us

If you have any questions regarding your booking or this Booking Policy, please contact Crystal Glow Home through our official website, phone number, or customer support channels.

We appreciate your trust in Crystal Glow Home and look forward to providing you with a clean, fresh, and comfortable home.