Frequently Asked Questions

Everything You Need to Know

Have questions about our home cleaning services? We’ve answered the most common questions to help you understand how Crystal Glow Home works. If you can’t find the answer you’re looking for, feel free to contact our customer support team—we’re always happy to help.

1. What services does Crystal Glow Home offer?

We provide a wide range of residential cleaning services, including:

  • Regular Home Cleaning
  • Deep Cleaning
  • Kitchen Cleaning
  • Bathroom Cleaning
  • Apartment Cleaning
  • Move-In & Move-Out Cleaning
  • Post-Renovation Cleaning
  • Bedroom & Living Room Cleaning

We also offer customized cleaning solutions based on your specific requirements.

2. Which areas do you serve?

We currently provide professional home cleaning services in:

  • Banani
  • Uttara
  • Bashundhara Residential Area

We are continuously expanding our service coverage. Please contact us to check availability in your location.

3. How do I book a cleaning service?

Booking is simple.

You can schedule your cleaning service through our website, by phone, or by contacting our customer support team. Once we receive your request, we’ll confirm your appointment based on availability.

4. How much does a cleaning service cost?

Our pricing depends on several factors, including:

  • Property size
  • Type of cleaning service
  • Number of rooms
  • Current condition of the property
  • Additional services requested

We provide a personalized quote before confirming your booking, with no hidden charges.

5. Do I need to provide cleaning supplies?

No.

Our professional cleaning team brings the necessary cleaning products and equipment required to complete the service unless otherwise agreed.

6. How long does a cleaning service take?

The duration depends on the size of your home and the type of cleaning selected.

A standard cleaning usually takes between 2 and 5 hours, while deep cleaning or larger properties may require additional time.

7. Do I need to be home during the cleaning?

Not necessarily.

Many customers prefer to be present during the first visit, while others provide access to their home and return after the service is completed.

The choice is entirely yours.

8. Are your cleaning professionals trained?

Yes.

Our team consists of trained and experienced cleaning professionals who follow established cleaning procedures and maintain high standards of professionalism and respect for your home.

9. Are your cleaning products safe?

Yes.

We use quality cleaning products suitable for residential environments. If you have allergies, sensitivities, or specific product preferences, please let us know before your appointment.

10. Can I schedule recurring cleaning?

Absolutely.

We offer flexible recurring cleaning services, including:

  • Weekly
  • Bi-weekly
  • Monthly

Recurring services help keep your home consistently clean and comfortable.

11. Can I request additional services?

Yes.

You can request additional services such as appliance cleaning, interior cabinet cleaning, balcony cleaning, or other special cleaning tasks.

Additional services may affect the final price and appointment duration.

12. What happens if I need to reschedule?

Simply contact us as early as possible.

We’ll do our best to arrange a new appointment that fits your schedule, subject to availability.

13. What is your cancellation policy?

You may cancel your booking according to the terms outlined in our Cancellation Policy.

To avoid cancellation fees, we recommend providing at least 24 hours’ notice before your scheduled appointment.

14. What payment methods do you accept?

We accept several convenient payment methods, including:

  • Cash
  • Bank Transfer
  • Mobile Financial Services
  • Other approved payment options

Payment details will be confirmed when your booking is finalized.

15. What if I’m not satisfied with the cleaning?

Customer satisfaction is our priority.

If you’re not satisfied with any part of our service, please contact us within 24 hours of the cleaning. We’ll review your concerns and work with you to find an appropriate solution.

16. Do you clean offices or commercial spaces?

Our primary focus is residential home cleaning.

If you have a small office or special cleaning requirement, please contact us to discuss your needs.

17. Can I choose the date and time for my appointment?

Yes.

You can request your preferred date and time when booking. We will do our best to accommodate your request based on our team’s availability.

18. How far in advance should I book?

We recommend booking 24 to 48 hours in advance to secure your preferred appointment.

Same-day bookings may also be available depending on our schedule.

19. Is there a minimum booking requirement?

Some services may have a minimum booking requirement depending on the location, property size, or type of cleaning requested.

Please contact us for more information.

20. How can I contact Crystal Glow Home?

You can reach us through our website, phone number, or official customer support channels for:

  • Booking appointments
  • Requesting quotations
  • Service inquiries
  • Customer support
  • Feedback and suggestions

Our team is always ready to assist you.

Still Have Questions?

If you couldn’t find the answer you were looking for, we’d be happy to help.

Contact Crystal Glow Home today, and our friendly support team will answer your questions, provide a personalized quote, and help you book the right cleaning service for your home.

We’re committed to making your experience simple, convenient, and completely stress-free.