Terms and Conditions
Crystal Glow Home Terms and Conditions
Welcome to Crystal Glow Home. These Terms and Conditions govern your access to our website and the use of our home cleaning services. By using our website or booking any of our services, you agree to comply with these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.
1. About Our Services
Crystal Glow Home provides professional residential cleaning services in Dhaka, Bangladesh. Our services may include regular home cleaning, deep cleaning, move-in and move-out cleaning, kitchen cleaning, bathroom cleaning, post-renovation cleaning, and other related cleaning services.
Service availability may vary depending on location, scheduling, and operational capacity.
2. Eligibility
By using our services, you confirm that you are at least 18 years of age or are legally authorized to enter into a service agreement.
You also confirm that the information you provide during booking is accurate, complete, and up to date.
3. Booking and Appointments
All bookings are subject to availability.
A booking is considered confirmed only after Crystal Glow Home has confirmed the appointment through our official communication channels.
Customers are responsible for providing accurate contact information, service address, and any special instructions necessary to complete the service.
4. Pricing and Payments
Service prices are determined based on factors including the type of cleaning, property size, condition of the property, and any additional services requested.
Payment is due upon completion of the service unless otherwise agreed.
Any additional work requested after the service has begun may result in additional charges, which will be communicated before the work is carried out.
5. Customer Responsibilities
To ensure a safe and efficient cleaning experience, customers agree to:
- Provide safe and reasonable access to the property.
- Secure cash, jewelry, important documents, and other valuable items before the appointment.
- Inform us of any fragile items or areas requiring special attention.
- Notify us of any known hazards, pets, or health and safety concerns.
- Ensure that utilities such as electricity and water are available during the scheduled service.
Failure to meet these responsibilities may affect the completion of the service.
6. Changes, Rescheduling, and Cancellations
Customers may request changes, reschedule appointments, or cancel bookings in accordance with our Booking Policy and Cancellation Policy.
Cancellation fees or rescheduling limitations may apply where applicable.
7. Satisfaction Guarantee
We strive to deliver high-quality cleaning services.
If you believe any part of the service was not completed satisfactorily, please notify us within 24 hours after service completion. We will review your concerns and determine an appropriate resolution, which may include a follow-up visit or another reasonable remedy.
8. Access to Property
Customers authorize our cleaning team to enter the property for the purpose of providing the requested cleaning services during the scheduled appointment.
If our team cannot gain access to the property at the agreed time, additional charges or cancellation fees may apply.
9. Limitation of Liability
Crystal Glow Home takes reasonable care while providing cleaning services.
However, we shall not be liable for:
- Pre-existing damage to furniture, fixtures, flooring, or household items.
- Damage caused by faulty installations, poor maintenance, or normal wear and tear.
- Loss resulting from inaccurate information provided by the customer.
- Delays or cancellations caused by circumstances beyond our reasonable control.
Customers should report any concerns immediately so they can be properly reviewed.
10. Health and Safety
Our staff reserves the right to refuse or discontinue services if a property presents unsafe, hazardous, or unhealthy working conditions.
Examples may include:
- Dangerous structural conditions
- Exposure to hazardous materials
- Aggressive behavior
- Unsafe pets
- Situations that place our staff at risk
11. Intellectual Property
All content available on the Crystal Glow Home website, including text, graphics, logos, images, icons, and other materials, is the property of Crystal Glow Home or its licensors unless otherwise stated.
No content may be copied, reproduced, modified, distributed, or used without prior written permission.
12. Website Use
When using our website, you agree not to:
- Violate any applicable laws or regulations.
- Attempt unauthorized access to our systems.
- Upload malicious software or harmful code.
- Interfere with the operation or security of the website.
- Misrepresent your identity or submit false information.
We reserve the right to restrict or terminate access to users who violate these terms.
13. Third-Party Services
Our website may contain links to third-party websites or services.
Crystal Glow Home is not responsible for the content, availability, security, or privacy practices of any third-party websites.
Your use of external websites is at your own risk.
14. Privacy
Your use of our website and services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
15. Force Majeure
Crystal Glow Home shall not be responsible for delays, interruptions, or failure to perform services due to events beyond our reasonable control, including but not limited to:
- Natural disasters
- Floods
- Severe weather
- Fire
- Government restrictions
- Labor disputes
- Power outages
- Transportation disruptions
- Public emergencies
In such cases, appointments may be rescheduled when possible.
16. Changes to These Terms
Crystal Glow Home reserves the right to modify or update these Terms and Conditions at any time.
The latest version will always be available on our website, and continued use of our services constitutes acceptance of any updated terms.
17. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Bangladesh.
Any disputes arising from the use of our website or services shall be subject to the jurisdiction of the competent courts of Bangladesh.
18. Contact Us
If you have any questions regarding these Terms and Conditions, our services, or your booking, please contact Crystal Glow Home through our official website, phone number, or customer support channels.
We appreciate your trust in Crystal Glow Home and are committed to providing reliable, professional, and high-quality home cleaning services with transparency, integrity, and customer care.