Cancellation Policy
Crystal Glow Home Cancellation Policy
At Crystal Glow Home, we understand that plans can change unexpectedly. Our Cancellation Policy is designed to be fair to both our customers and our cleaning professionals while ensuring efficient scheduling and high-quality service.
By booking our services, you agree to the following cancellation terms.
1. Cancellation by Customers
Customers may cancel a scheduled cleaning appointment at any time by contacting us through our official website, phone number, or customer support channels.
To avoid cancellation charges, we kindly request that cancellations be made at least 24 hours before the scheduled appointment time.
2. Free Cancellation
You may cancel your booking free of charge if we receive your cancellation request at least 24 hours before your scheduled service.
Any advance payment made for the booking will be handled according to our Refund Policy, if applicable.
3. Late Cancellation
If a booking is cancelled less than 24 hours before the scheduled appointment, Crystal Glow Home reserves the right to charge a cancellation fee to compensate for scheduling and staffing costs.
The applicable cancellation fee, if any, will be communicated to you before processing.
4. Same-Day Cancellation
Bookings cancelled on the scheduled service day or after our cleaning team has been dispatched may be subject to a higher cancellation charge.
This helps cover travel time, operational costs, and reserved staffing.
5. No-Show Policy
A booking will be considered a No-Show if:
- Our cleaning team is unable to access the property.
- The customer cannot be contacted at the scheduled time.
- Entry to the property is denied without prior notice.
In these cases, a No-Show fee may apply, and any advance payment may be partially or fully retained to cover operational expenses.
6. Rescheduling Instead of Cancelling
If your plans change, we encourage you to reschedule your appointment rather than cancel it.
Requests to reschedule should be made at least 24 hours before the scheduled service whenever possible. We will do our best to accommodate your preferred new date and time, subject to availability.
7. Cancellation by Crystal Glow Home
In rare situations, Crystal Glow Home may need to cancel or reschedule a booking due to circumstances beyond our control, including but not limited to:
- Severe weather conditions
- Staff illness or emergencies
- Natural disasters
- Safety concerns
- Unexpected operational issues
If this occurs, we will notify you as soon as possible and work with you to arrange a new appointment or provide an appropriate refund for any eligible advance payment.
8. Refunds After Cancellation
If you have made an advance payment, any eligible refund will be processed in accordance with our Refund Policy.
Refund processing times may vary depending on your payment method and financial institution.
9. Exceptional Circumstances
We understand that emergencies happen.
In cases involving medical emergencies, natural disasters, or other exceptional circumstances, cancellation fees may be waived at the discretion of Crystal Glow Home.
Each request will be reviewed individually.
10. Contact Us
If you need to cancel or reschedule a booking, or if you have any questions regarding this Cancellation Policy, please contact Crystal Glow Home through our official communication channels.
We appreciate your understanding and thank you for choosing Crystal Glow Home. Our goal is to provide reliable, flexible, and professional cleaning services while respecting the time of both our customers and our cleaning team.