Refund Policy
Crystal Glow Home Refund Policy
At Crystal Glow Home, customer satisfaction is our highest priority. We strive to deliver professional, reliable, and high-quality cleaning services. This Refund Policy explains the circumstances under which refunds may be issued and how refund requests are handled.
By booking our services, you agree to the terms outlined below.
1. General Policy
Our services involve the time, expertise, and effort of our professional cleaning team. For this reason, refunds are considered on a case-by-case basis and are subject to the conditions described in this policy.
2. Eligible Refunds
You may be eligible for a full or partial refund if:
- You cancel your booking within the timeframe specified in our Cancellation Policy.
- Crystal Glow Home is unable to provide the booked service.
- A duplicate payment is made due to a technical or processing error.
- A billing error results in an incorrect charge.
- We determine that a refund is appropriate after reviewing a service-related concern.
3. Service Quality Concerns
If you are dissatisfied with the quality of our cleaning service, please notify us within 24 hours of service completion.
We will carefully review your concerns and may, at our discretion:
- Arrange a complimentary re-clean of the affected areas.
- Offer a partial refund.
- Provide another appropriate resolution based on the circumstances.
Our goal is to resolve issues fairly and ensure customer satisfaction whenever possible.
4. Non-Refundable Situations
Refunds will generally not be issued in the following circumstances:
- The cleaning service has been completed as agreed.
- Dissatisfaction is based on expectations that were not included in the original booking.
- Additional services requested during the appointment have been completed.
- The customer was unavailable or denied access to the property, resulting in a No-Show.
- Cancellations are made outside the free cancellation period specified in our Cancellation Policy.
- Minor issues that do not significantly affect the overall quality of the service and can reasonably be addressed through a follow-up visit.
5. Advance Payments
If an advance payment or deposit was collected:
- Eligible refunds will be processed according to this Refund Policy.
- Any applicable cancellation or service fees may be deducted before the refund is issued.
- Non-refundable deposits, if clearly communicated at the time of booking, will not be refunded.
6. Refund Request Process
To request a refund, please contact Crystal Glow Home and provide:
- Your full name
- Booking reference or invoice number (if available)
- Service date
- Reason for the refund request
- Supporting photos or additional information, if applicable
Providing complete information helps us review your request more efficiently.
7. Refund Processing Time
Approved refunds are generally processed within 7–14 business days.
The time required for the refunded amount to appear in your account may vary depending on your payment method, bank, or mobile financial service provider.
8. Payment Method
Refunds will normally be issued using the same payment method used for the original transaction, unless otherwise agreed between you and Crystal Glow Home.
9. Right to Decline Refund Requests
Crystal Glow Home reserves the right to decline refund requests that:
- Do not meet the conditions outlined in this policy.
- Contain false or misleading information.
- Are submitted after an unreasonable period following service completion.
- Relate to issues that were previously resolved or compensated.
10. Changes to This Policy
Crystal Glow Home may update this Refund Policy from time to time to reflect changes in our services, business practices, or legal requirements.
The most current version of this policy will always be available on our website.
11. Contact Us
If you have any questions about this Refund Policy or would like to request a refund, please contact Crystal Glow Home through our official website, phone number, or customer support channels.
We value your trust and are committed to resolving concerns fairly, professionally, and promptly while delivering the highest standard of home cleaning services.